joya9's Privacy Policy
This policy explains in detail how your personal information is collected, stored, and used, and what rights you have.
joya9 places the highest importance on protecting its users' personal information. This privacy policy explains what information is collected about you when you use our website or services, the purposes for which it is used, who it may be shared with, and how you can control your own data.
This policy is aligned with joya9's Terms and Conditions and both documents should be read together. By using the platform, you are considered to have agreed to the terms of this policy.
This policy applies only to joya9's own services. joya9 is not responsible for the privacy practices of third-party websites or services.
1 What Information Is Collected
1.1 Registration and Account Information
When you create an account on joya9, the following information is collected:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Address or location details
1.2 Transaction and Financial Information
During deposit and withdrawal processes, the following information is recorded:
- Payment method (bKash, Nagad, Rocket, or bank transfer)
- Transaction amount and time
- Mobile banking account number or bank account details
- Transaction reference number
1.3 Device and Browsing Information
When you visit our platform, the following technical information may be collected automatically:
- IP address and device type
- Browser name and version
- Operating system
- Pages visited and session duration
- Data from cookies and similar tracking technologies
1.4 Communication Information
When you contact our customer support via live chat or email, the content of those conversations is recorded. This helps improve service quality and assists in resolving disputes.
2 Purpose of Using Information
joya9 uses collected information only for the following purposes:
2.1 Account Management and Identity Verification
Your identity is confirmed when opening a new account and again when needed afterwards. This prevents unauthorised access and keeps your account secure.
2.2 Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests correctly and to maintain transaction history.
2.3 Fraud Prevention and Security
Data is analysed to detect unusual activity, prevent money laundering, and maintain the overall security of the platform.
2.4 Improving Customer Service
Information is used to improve service quality based on your experience and feedback, and to resolve issues quickly.
2.5 Meeting Legal Obligations
Where required by applicable laws and regulations, certain information may be retained and provided to the relevant authorities.
2.6 Relevant Communications
Contact information is used to send important account updates, transaction confirmations, and security alerts.
3 Data Storage and Security
3.1 Technical Security Measures
joya9 uses industry-standard technology to protect your information. All data transferred between your browser and our servers is secured through SSL encryption. Stored information is kept in encrypted databases, and regular security audits are conducted to prevent unauthorised access.
3.2 Access Control
Only authorised staff can view your personal information, and only for professional reasons. All staff operate under strict confidentiality agreements.
3.3 Data Retention Period
All information is retained while your account is active. Even after an account is closed, financial records and identity information may be kept for a defined period as required by applicable legal obligations.
3.4 Response to Data Breaches
If a data security incident occurs for any reason, joya9 will notify affected users as quickly as possible and take immediate steps to minimise the impact.
4 Sharing Information with Third Parties
joya9 does not sell, rent, or transfer your personal information to third parties for marketing purposes. However, information may be shared in the following specific circumstances:
4.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer service providers to process deposits and withdrawals. These parties manage information according to their own privacy policies.
4.2 Technology Service Providers
Technology companies that assist with hosting, analytics, security, and customer service management may process information to a limited extent and under contract.
4.3 Legal Authorities
Required information may be provided in response to a court order, legal investigation, or a valid request from a government authority.
4.4 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant party, though the terms of this policy will continue to apply.
5 Cookies and Tracking Technologies
5.1 What Cookies Are and How They Are Used
Cookies are small text files stored on your device. joya9 uses cookies for the following reasons:
- To keep login sessions active
- To remember language and preferences
- To detect fraud attempts
- To analyse which parts of the website are used most
5.2 Cookie Control
You can disable cookies by changing your browser settings. However, disabling cookies may limit some platform functionality, particularly login and session management.
5.3 Third-Party Cookies
Third-party tools used for analytics and service improvement may use their own cookies. joya9 does not directly control these cookies.
6 Your Rights and Controls
As a user of joya9, you have the following rights over your own information:
6.1 Right to Access Information
You can request to know what information we hold about you. This request will be processed for verified accounts.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can correct it through account settings or via customer support.
6.3 Request to Delete Information
You may request deletion of your personal information when closing your account. However, certain information may be retained for a set period due to legal and financial record-keeping obligations.
6.4 Opting Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can unsubscribe through account settings or via customer support. Transaction confirmations and security alerts cannot be turned off.
6.5 Filing a Complaint
If you have any complaints or concerns about this privacy policy, please contact our customer support team. Just as with our commitment to responsible gaming, we give proper attention to your privacy-related questions as well.
7 Protection of Minors' Information
joya9 strictly enforces a 21+ age rule. Collecting or processing information from anyone under 21 is not consistent with our policy. If an account belonging to a minor is identified, it will be closed immediately and the associated information will be deleted.
If a parent or guardian believes their child is using joya9 or has opened an account, please contact our customer support immediately.
8 International Data Transfers
To operate joya9's services, information may be stored on servers or in data centres located outside Bangladesh. In such cases, it is ensured that the relevant country or service provider maintains appropriate data protection standards.
Internationally recognised encryption and security protocols are followed for data transfers to maintain the confidentiality of information.
9 Policy Changes and Updates
joya9 may update this privacy policy from time to time due to changes in services, legal requirements, or technical reasons. When changes are made, the "Last Updated" date at the top of the page will be revised.
For significant changes, you will be notified via your registered email or through a notification. Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.
Previous versions of the policy can be reviewed upon request. To learn more about joya9's overall terms of service, visit our About Us page.
10 Contact Us
If you have any questions, complaints, or information requests regarding this privacy policy, please contact our support team:
- Live Chat: 24/7 direct support — in Bengali and English
- Email: [email protected]
We will process any information-related requests you have as quickly as possible. For general questions, check our FAQ page — it also covers common privacy-related questions.